Citizen's Charter
A Citizen's Charter is an official document that outlines the services citizens are entitled to receive from government or local self-government institutions, along with the timeframe and applicable fees for each service.
It is primarily designed to ensure transparency in administration, eliminate corruption, and prevent the wastage of citizens' time at offices.
List of Services: A comprehensive list of certificates, licenses, and permits available from the office.
Timeframe: The exact number of days required to process each application and deliver the service.
Fee Details: Information regarding the amounts to be paid for various services.
Required Documents: Details of certificates and proofs that must be submitted along with the application.
Grievance Redressal Mechanism: Guidelines on whom to approach if there is a delay or lapse in receiving services.